Refund and Returns Policy
Effective Date: October 11, 2024
At Royal Topuni, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return and refund policy to ensure your shopping experience is enjoyable.
1. Returns
You may return most new, unused items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in its original condition and packaging. Please include all accessories and documentation that came with the product.
Exceptions:
Certain items, such as personalized or custom-made jewelry, are not eligible for return unless they arrive damaged or defective.
2. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
3. Exchange Policy
If you would like to exchange an item for a different size or style, please return the original item following the return process, and place a new order for the item you wish to purchase.
4. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchange Shipping: If you are exchanging an item, you may be required to pay for the shipping cost of the new item.
5. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@royaltopuni or call us at 541-201-4885 to request a return authorization.
- Package your item securely in its original packaging.
- Ship the item to the address provided by our customer service team.
6. Contact Us
If you have any questions or concerns regarding your order, returns, or refunds, please contact us:
Royal Topuni
4430 Brooklyn Street,
Ashland, Oregon, United States
Phone: 541-201-4885
Email: info@royaltopuni
Thank you for shopping with Royal Topuni! We appreciate your business and strive to provide the best service possible.
