Return Policy of ROYAL TOPUNI

Effective Date: January 15, 2025

At ROYAL TOPUNI, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your product, our Return Policy is designed to provide a seamless and customer-friendly process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be in its original, unused, and undamaged condition.
  • All original packaging, certificates, and tags must be intact.
  • Returns must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized jewelry.
  • Items purchased during clearance sales or marked as “final sale.”
  • Products that show signs of wear, damage, or alteration.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@royaltopuni or call 541-201-4885 to request a return authorization. Provide your order number and details about the item.
  2. Pack Your Item: Securely pack the item in its original packaging with all accompanying documents.
  3. Ship the Item: Send the item to the following address:
    ROYAL TOPUNI Returns Department
    4430 Brooklyn Street
    Ashland, Oregon, United States

Note: Customers are responsible for return shipping fees unless the return is due to an error on our part.

4. Refund Policy

  • Processing Time: Refunds are processed within 7-10 business days after the returned item is inspected and approved.
  • Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Partial Refunds: Items showing minimal signs of use or missing packaging may be eligible for partial refunds.

5. Exchange Policy

  • We offer exchanges for items of equal or greater value (with the customer paying the price difference if applicable).
  • Exchanges must also be initiated within 30 days of purchase.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us immediately at info@royaltopuni with photos of the issue.
  • We will arrange a replacement or a full refund, including shipping costs.

7. Contact Us

For questions or assistance with returns, please reach out:

We appreciate your trust in ROYAL TOPUNI and strive to make your shopping experience exceptional.